Conversations
48,296
+11.8% vs prior period
Reporting
Analytics
Understand volume, service quality, and team performance.
Resolution rate
94.6%
+1.8% vs prior period
Median resolution
18m 24s
2m 06s faster
CSAT
4.72 / 5
From 8,402 responses
Conversation volume by channel
Daily inbound volume over the selected period
MessagingEmail
Team performance
Resolution and service-level adherence
Ts
Technical supportSLA 94% · CSAT 4.81
94
S&e
Sales & enquiriesSLA 91% · CSAT 4.76
91
Bs
Billing supportSLA 88% · CSAT 4.62
88
Cs
Customer successSLA 97% · CSAT 4.88
97