Intelligence

AI performance

Evaluate autonomy, quality, sources, and human handoffs.

AI containment

73.8%

+4.2% this period

Answer accuracy

94.1%

Based on 486 reviews

AI response time

2.4s

P95 · external LLM

Human handoffs

745

26.2% of conversations

Containment trend

AI-resolved share over the last 14 days

Target 75%

4 Aug

7 Aug

10 Aug

13 Aug

16 Aug

Why the AI transferred to an agent

Policy guardrail36%

Customer requested agent28%

Low confidence21%

Sensitive account action15%

Recent AI answers selected for human evaluation

Refund eligibility for annual planReturns policy · 3 sources

High confidenceAccurate

OAuth token expired during migrationAPI authentication · 2 sources

Medium confidenceReview

Add 20 seats to enterprise contractEnterprise plans · 4 sources

High confidenceAccurate